{"id":1227,"date":"2026-04-28T13:36:00","date_gmt":"2026-04-28T13:36:00","guid":{"rendered":"https:\/\/www.jolt.co.uk\/help\/set-up-email-forwarding-in-microsoft-365-admin-portal\/"},"modified":"2026-04-28T13:36:39","modified_gmt":"2026-04-28T13:36:39","slug":"set-up-email-forwarding-in-microsoft-365-admin-portal","status":"publish","type":"post","link":"https:\/\/www.jolt.co.uk\/help\/set-up-email-forwarding-in-microsoft-365-admin-portal\/","title":{"rendered":"Set Up Email Forwarding in Microsoft 365 (Admin Portal)"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">\ud83d\udce7 Set Up Email Forwarding in Microsoft 365 (Admin Portal)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd11 Prerequisites<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin access to <strong>Microsoft 365 Admin Center<\/strong><\/li>\n\n\n\n<li>An existing user mailbox to forward from<\/li>\n\n\n\n<li>A valid destination email address<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\udded Method 1: Forward Mail from a User Mailbox (Most Common)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">1. Sign in to Admin Portal<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to: <a href=\"https:\/\/admin.microsoft.com\">https:\/\/admin.microsoft.com<\/a><\/li>\n\n\n\n<li>Log in with your admin account<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Go to Active Users<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the left sidebar:\n<ul class=\"wp-block-list\">\n<li>Click <strong>Users<\/strong><\/li>\n\n\n\n<li>Then <strong>Active users<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Select the Mailbox<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find and click the user whose emails you want to forward<\/li>\n\n\n\n<li>This opens the user details panel<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Open Mail Settings<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the user panel:\n<ul class=\"wp-block-list\">\n<li>Go to the <strong>Mail<\/strong> tab (or \u201cMail settings\u201d depending on UI version)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Configure Email Forwarding<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Manage email forwarding<\/strong><\/li>\n\n\n\n<li>Toggle <strong>Forward all emails sent to this mailbox<\/strong><\/li>\n\n\n\n<li>Enter the destination email address<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Choose Delivery Option<\/h3>\n\n\n\n<p>You\u2019ll see an option:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Keep a copy of forwarded emails<\/strong> (recommended in most cases)<\/li>\n\n\n\n<li>\u274c Unchecked = emails only go to the forward address<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Save Changes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Save changes<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2699\ufe0f Method 2: Forward via Shared Mailbox (Alternative)<\/h2>\n\n\n\n<p>Useful when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You don\u2019t want to license a user<\/li>\n\n\n\n<li>Multiple people need access<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Steps:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Teams &amp; groups \u2192 Shared mailboxes<\/strong><\/li>\n\n\n\n<li>Select or create a shared mailbox<\/li>\n\n\n\n<li>Click <strong>Email forwarding<\/strong><\/li>\n\n\n\n<li>Enable forwarding and enter destination<\/li>\n\n\n\n<li>Save<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u26a0\ufe0f Important Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>External forwarding may be blocked<\/strong> by default in some tenants<br>\u2192 Check this in:\n<ul class=\"wp-block-list\">\n<li>Exchange Admin Center \u2192 Mail flow \u2192 Remote domains<\/li>\n\n\n\n<li>Or anti-spam outbound policies<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security consideration:<\/strong><br>Forwarding to external addresses can create data leakage risks<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\uddea Quick Test<\/h2>\n\n\n\n<p>After setup:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Send a test email to the original mailbox<\/li>\n\n\n\n<li>Confirm:\n<ul class=\"wp-block-list\">\n<li>It arrives at the forwarding address<\/li>\n\n\n\n<li>(Optional) It remains in the original mailbox if enabled<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce7 Set Up Email Forwarding in Microsoft 365 (Admin Portal) \ud83d\udd11 Prerequisites Admin access to Microsoft 365 Admin Center An existing user mailbox to forward from A valid destination email address \ud83e\udded Method 1: Forward Mail from a User Mailbox (Most Common) 1. Sign in to Admin Portal Go to:&hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-1227","post","type-post","status-publish","format-standard","hentry","category-microsoft"],"_links":{"self":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/comments?post=1227"}],"version-history":[{"count":2,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1227\/revisions"}],"predecessor-version":[{"id":1229,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1227\/revisions\/1229"}],"wp:attachment":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/media?parent=1227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/categories?post=1227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/tags?post=1227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}