{"id":1374,"date":"2026-07-15T09:35:26","date_gmt":"2026-07-15T09:35:26","guid":{"rendered":"https:\/\/www.jolt.co.uk\/help\/?p=1374"},"modified":"2026-07-15T09:35:26","modified_gmt":"2026-07-15T09:35:26","slug":"will-restoring-my-website-affect-my-email","status":"publish","type":"post","link":"https:\/\/www.jolt.co.uk\/help\/will-restoring-my-website-affect-my-email\/","title":{"rendered":"Will Restoring My Website Affect My Email?"},"content":{"rendered":"\n

Website files and database restore on cPanel reseller accounts can be done using Jetbackup or Acronis. Ideally restoring a website files and database type from backup will NOT<\/strong> impact emails or inboxes.<\/p>\n\n\n\n

Type of backup Restoration available with Jetbackup 5<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
    \n
  1. Full Backups:<\/strong> Restoring a full backup will rollback entire account including website files, database, Emails, FTP, addons and subdomains data. This option affects your emails<\/strong> and should only be used when certain you want everything rolled backed.<\/li>\n\n\n\n
  2. Home Directory or Files: <\/strong>With this option, specific file or files can be selected for restoration. This way only the selected files from the backup will be restored e.g restoring corrupted wp-config.php file in the public_html folder from a backup.<\/li>\n\n\n\n
  3. Databases:<\/strong> With this option, you are able to restore only specific or selected databases<\/li>\n\n\n\n
  4. Database User:<\/strong> To restore specific or selected database user<\/li>\n\n\n\n
  5. Email Accounts: This option lets us select specific email accounts to restore or roll back. <\/li>\n\n\n\n
  6. FTP Account:<\/strong> For restoring FTP accounts<\/li>\n\n\n\n
  7. Cron Jobs:<\/strong> For restoring cron jobs<\/li>\n\n\n\n
  8. Domains:<\/strong> For restoring other domains (subdomains, addons) in the account. However, this seldom used as the file and database option is ideal to restore addon\/subdomain contents.<\/li>\n<\/ol>\n\n\n\n

    What does website files\u2011and\u2011database restore include?<\/strong><\/h2>\n\n\n\n

    A files\u2011and\u2011database restore rolls your website back to a previous point in time. It includes:<\/p>\n\n\n\n

      \n
    • Website files<\/strong>, typically located in the public_html<\/strong> directory<\/li>\n\n\n\n
    • MySQL databases<\/strong> associated with the website<\/li>\n<\/ul>\n\n\n\n

      This type of restore is used to fix issues like broken updates, malware infections, or accidental file deletion.<\/p>\n\n\n\n

      How is this different from an email restore?<\/strong><\/h2>\n\n\n\n

      An email restore<\/strong> specifically targets mailbox data. This will<\/em> affect inbox contents because it replaces the mailbox with the version stored in the backup.<\/p>\n\n\n\n

      If you only request a website restore, your email remains untouched.<\/p>\n\n\n\n

      What to Include in a Restore Request<\/strong><\/h2>\n\n\n\n

      To ensure the support team can process your request quickly, include:<\/p>\n\n\n\n

        \n
      • The exact restore date and time<\/strong> you want the site rolled back to<\/li>\n\n\n\n
      • Whether you need files only<\/strong>, database only<\/strong>, or both<\/strong><\/li>\n\n\n\n
      • Any specific directories or databases involved (if not the entire account)<\/li>\n<\/ul>\n\n\n\n

        Providing this information upfront reduces back\u2011and\u2011forth clarification and speeds up the restore process.<\/p>\n\n\n\n

        When would I need an email restore instead?<\/strong><\/h2>\n\n\n\n

        Request an email restore if:<\/p>\n\n\n\n

          \n
        • Emails were deleted accidentally<\/li>\n\n\n\n
        • A mailbox became corrupted<\/li>\n\n\n\n
        • A user wants their inbox rolled back<\/li>\n\n\n\n
        • Folders or messages disappeared<\/li>\n<\/ul>\n\n\n\n

          In these cases, a mailbox\u2011specific restore<\/strong> is required.<\/p>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"

          Website files and database restore on cPanel reseller accounts can be done using Jetbackup or Acronis. Ideally restoring a website files and database type from backup will NOT impact emails or inboxes. Type of backup Restoration available with Jetbackup 5 Full Backups: Restoring a full backup will rollback entire account…<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,3,4],"tags":[],"class_list":["post-1374","post","type-post","status-publish","format-standard","hentry","category-backups","category-cpanel","category-email"],"_links":{"self":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/comments?post=1374"}],"version-history":[{"count":3,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1374\/revisions"}],"predecessor-version":[{"id":1378,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/1374\/revisions\/1378"}],"wp:attachment":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/media?parent=1374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/categories?post=1374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/tags?post=1374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}