{"id":916,"date":"2026-03-24T10:35:31","date_gmt":"2026-03-24T10:35:31","guid":{"rendered":"https:\/\/www.jolt.co.uk\/help\/?p=916"},"modified":"2026-03-24T10:35:32","modified_gmt":"2026-03-24T10:35:32","slug":"recognizing-phishing-emails-impersonating-your-host-how-to-spot-them","status":"publish","type":"post","link":"https:\/\/www.jolt.co.uk\/help\/recognizing-phishing-emails-impersonating-your-host-how-to-spot-them\/","title":{"rendered":"Recognizing Phishing Emails Impersonating Your Host\u2014How to Spot Them"},"content":{"rendered":"\n<p>Scammers send fake emails that look like they&#8217;re from your host, webmail, or support team. They&#8217;re designed to scare you into clicking a link or handing over your password. Here&#8217;s how to spot them and stay safe.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What You&#8217;re Dealing With<\/h2>\n\n\n\n<p>You may get an email claiming your mailbox or account needs urgent attention. It looks legitimate, appearing to come from your webmail or hosting provider but it&#8217;s actually a phishing attempt designed to trick you into revealing your login details.<\/p>\n\n\n\n<p><strong>Remember:<\/strong> If the message was not sent by Jolt and asks you to \u2018update\u2019, \u2018verify\u2019 or \u2018restore\u2019 access to email, treat it as phishing unless it has been confirmed as genuine through www.jolt.co.uk\/support\/.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Red Flags to Watch For:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fake urgency<\/strong> \u2014 &#8220;Your access will be lost if you don&#8217;t act now!&#8221;<\/li>\n\n\n\n<li><strong>Suspicious sender address<\/strong> \u2014 The email says it&#8217;s from your host, but the sender address looks wrong or unrelated.<\/li>\n\n\n\n<li><strong>Requests to &#8220;verify,&#8221; &#8220;update,&#8221; or &#8220;restore&#8221; access<\/strong> \u2014 Legitimate alerts don&#8217;t ask you to do this via email.<\/li>\n\n\n\n<li><strong>Links or buttons asking you to log in<\/strong> \u2014 Real alerts direct you to contact support, not click a link.<\/li>\n\n\n\n<li><strong>Threats about account removal or security concerns<\/strong> \u2014 Designed to panic you into acting fast.<\/li>\n<\/ul>\n\n\n\n<p>These messages are not a sign that your hosting account has definitely been compromised. In this case, the reported email was confirmed to be a phishing attempt rather than a legitimate system notification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Do:<\/h2>\n\n\n\n<p>If you receive a suspicious email:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Don&#8217;t click anything.<\/strong> Not the links, buttons, or attachments.<\/li>\n\n\n\n<li><strong>Don&#8217;t enter your details.<\/strong> Even if it looks official, any page asking for your login credentials is suspect.<\/li>\n\n\n\n<li><strong>Mark it as spam.<\/strong> In your email client or webmail, report the message as phishing or spam.<br>&#8211; <strong>cPanel Webmail<\/strong> \u2014 Right-click the message and select &#8220;Mark as Spam&#8221;<br>&#8211; <strong>Gmail<\/strong> \u2014 Click the three dots menu and select &#8220;Report phishing&#8221;<br>&#8211; <strong>Outlook<\/strong> \u2014 Click &#8220;Junk&#8221; and select &#8220;Report phishing&#8221;<br>&#8211; <strong>Other clients<\/strong> \u2014 Look for a &#8220;Report&#8221; or &#8220;Spam&#8221; button in the toolbar<br>This helps train spam filters to catch similar emails in future.<br><\/li>\n\n\n\n<li><strong>When in doubt, ask us.<\/strong> Contact us through www.jolt.co.uk\/support\/ before taking any action.<\/li>\n\n\n\n<li><strong>Ask support to block the sender.<\/strong> If it&#8217;s confirmed phishing, we can block that address to reduce repeat attempts.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Stay Cautious<\/h2>\n\n\n\n<p>Even if support blocks a sender, phishing attempts keep evolving. Stay alert for similar emails. If an email asks you to click a link and log in, it&#8217;s most likely phishing. Real security alerts come with a phone call or a message in your control panel, never a &#8220;click here&#8221; email.<\/p>\n\n\n\n<p><strong>When in doubt, reach out.<\/strong> A quick message to support costs nothing and could save you hours of trouble. We&#8217;re always happy to verify if something&#8217;s legitimate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scammers send fake emails that look like they&#8217;re from your host, webmail, or support team. They&#8217;re designed to scare you into clicking a link or handing over your password. Here&#8217;s how to spot them and stay safe. What You&#8217;re Dealing With You may get an email claiming your mailbox or&hellip;<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-916","post","type-post","status-publish","format-standard","hentry","category-cpanel","category-email"],"_links":{"self":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/comments?post=916"}],"version-history":[{"count":1,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/916\/revisions"}],"predecessor-version":[{"id":917,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/916\/revisions\/917"}],"wp:attachment":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/media?parent=916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/categories?post=916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/tags?post=916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}