{"id":918,"date":"2026-03-25T11:52:52","date_gmt":"2026-03-25T11:52:52","guid":{"rendered":"https:\/\/www.jolt.co.uk\/help\/?p=918"},"modified":"2026-03-26T13:04:22","modified_gmt":"2026-03-26T13:04:22","slug":"how-to-request-dns-changes","status":"publish","type":"post","link":"https:\/\/www.jolt.co.uk\/help\/how-to-request-dns-changes\/","title":{"rendered":"How to Request DNS Changes"},"content":{"rendered":"\n<p>Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here&#8217;s exactly what you need to do.<\/p>\n\n\n\n<p>You might need a DNS change if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A new hosting provider or developer asked you to point your domain elsewhere<\/li>\n\n\n\n<li>You&#8217;re moving a website to a third-party server<\/li>\n\n\n\n<li>You&#8217;re unsure whether we manage your DNS or what information to provide<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Get the DNS Details From Your New Provider<\/h2>\n\n\n\n<p>Before contacting us, ask your new provider for the <strong>exact DNS records<\/strong> they need. You&#8217;ll need three key pieces of information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Record Type<\/strong> \u2014 Usually A, CNAME, MX, or TXT<\/li>\n\n\n\n<li><strong>Name\/Host<\/strong> \u2014 The subdomain or hostname (e.g., <code>www<\/code>, <code>mail<\/code>, or leave blank for root domain)<\/li>\n\n\n\n<li><strong>Value\/Target<\/strong> \u2014 The destination IP address, hostname, or other value they specify<\/li>\n\n\n\n<li><strong>TTL<\/strong> (optional) \u2014 Time to live, if they specify one<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"319\" src=\"https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10-1024x319.png\" alt=\"\" class=\"wp-image-924\" srcset=\"https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10-1024x319.png 1024w, https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10-300x94.png 300w, https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10-768x239.png 768w, https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10-770x240.png 770w, https:\/\/kb.jolt.co.uk\/wp-content\/uploads\/sites\/5\/2026\/03\/image-10.png 1209w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Don&#8217;t guess or ask us what these should be\u2014your new provider must give you the exact values. Without them, the update can&#8217;t be done accurately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Contact Support With the Details<\/h2>\n\n\n\n<p>Once you have the information, contact us via www.jolt.co.uk\/support\/ or email support@jolt.co.uk with:<\/p>\n\n\n\n<p><strong>Preferred format:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Type: &#091;record type]\nName\/Host: &#091;subdomain or hostname]\nValue\/Target: &#091;destination IP address or hostname]\nTTL: &#091;if supplied]\nChange window: &#091;preferred date\/time, if needed]<\/code><\/pre>\n\n\n\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Type: A\nName\/Host: www\nValue\/Target: 192.0.2.123\nTTL: 3600\nChange window: Tonight after 9 PM<\/code><\/pre>\n\n\n\n<p>If you&#8217;re updating multiple records, clearly state whether they should all change at the same time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Timing<\/h2>\n\n\n\n<p>Once we have the details, the DNS change itself is usually quick. But then DNS propagation kicks in\u2014public DNS caches around the world need time to refresh.<\/p>\n\n\n\n<p><strong>Allow several hours<\/strong> for the change to fully propagate to all users.<\/p>\n\n\n\n<p><strong>Pro tip:<\/strong> If possible, schedule DNS changes outside business hours to reduce the risk of disruption while propagation happens.<\/p>\n\n\n\n<p>Once we receive your request with the correct DNS values, we&#8217;ll update the records on your behalf.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here&#8217;s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere&hellip;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,3,12],"tags":[],"class_list":["post-918","post","type-post","status-publish","format-standard","hentry","category-access","category-cpanel","category-domains"],"_links":{"self":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/comments?post=918"}],"version-history":[{"count":10,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/918\/revisions"}],"predecessor-version":[{"id":945,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/posts\/918\/revisions\/945"}],"wp:attachment":[{"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/media?parent=918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/categories?post=918"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jolt.co.uk\/help\/wp-json\/wp\/v2\/tags?post=918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}