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For security, SSH root login on Jolt Managed servers (cPanel and Plesk) is configured with PermitRootLogin prohibit-password. This means the root account can only log in using an SSH public key — root login with a password is refused, even if the password is correct. Customer-level SSH accounts (cPanel users,…
If you’re using JCP’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that JCP is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
Need to log into WHM but don’t have the URL? It’s simple—just use your server hostname or domain with port 2087. The WHM Login URL Use one of these formats: https://[server-hostname]:2087 https://[your-domain]:2087 Replace the brackets with your actual server hostname or domain name. Example: https://myserver.hosting.com:2087 https://myreseller.co.uk:2087 Don’t Know Your Hostname?…
You can easily login to Plesk through your Jolt account. Logging into Plesk through your Jolt customer account When logging in through your account, you don’t need to know your cPanel username or password. Login to your Jolt customer account at my.jolt.co.uk Select Services Click on the service you wish…
As a reseller, you can grant SSH (Secure Shell) access to cPanel accounts you manage through WHM. SSH allows account holders to connect to the server via a command-line interface — useful for tasks such as running scripts, managing files, and using developer tools. There are two methods available to…
Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…
When a developer needs access to the files for a specific website hosted on Jolt Control Panel, you can grant secure SFTP access directly through the Jolt Control Panel. This process is quick, does not affect the live website, and ensures the developer receives only the credentials they need. 1.…
Keep automated attackers off your site. JCP blocks malicious bots by default, but you can fine-tune protection or add exceptions for legitimate bots you trust. Step 1: Open Security Settings Log into www.jolt.co.uk/kb and open your Jolt Control Panel. Click the Settings icon beside the site you want to protect.…
Need to take a site offline for a bit? Whether you’re performing maintenance or just need a temporary “time-out” for a project, the Jolt Control Panel makes it incredibly easy to toggle access on and off. Step 1: Log In to Jolt Control Panel First, head over to www.jolt.co.uk/kb and…