Access

Access

28 Articles

Using Cloudflare for DNS Management with Shared or Reseller Hosting

Resellers, agencies, and website owners frequently prefer using Cloudflare for DNS management, performance proxying, and DDoS protection while keeping their website files and email accounts hosted on our servers. This hybrid setup is fully supported. When properly configured, Cloudflare acts as your domain’s authoritative DNS manager, directing web traffic to…

Unable to Log In to cPanel or WHM? Common Causes and Fixes

When you are unable to access your cPanel or WebHost Manager (WHM) account, it is typically caused by incorrect login credentials, local IP address blocks triggered by security firewalls, or browser/network connectivity issues. This guide outlines the most common causes for login failures and step-by-step methods to resolve them quickly.…

How to Reset the Primary WHM Reseller Account Password

As a reseller, your WebHost Manager (WHM) access is tied directly to the main cPanel account associated with your hosting subscription. If you need to update or reset the password for your main reseller account, you can do so either directly through your primary cPanel control panel or using WHM…

PHP Disabled Functions: Troubleshooting Guide

Overview For security reasons, certain PHP functions are disabled on Jolt hosting servers. These are typically system-level functions that allow PHP scripts to execute commands directly on the server. If your script relies on one of these functions, you may see an error when running it. This is most common…

Managing SFTP Access: Requesting Password Resets and User Changes

SFTP (Secure File Transfer Protocol) allows you and your developers to securely upload and edit files on your server. Because SFTP operates directly at the server level, managing users and passwords works a little differently than standard cPanel or website logins. This guide explains how SFTP user management works, why…

How to Reset a Lost cPanel Password

If you’ve lost or forgotten your cPanel password, don’t worry — you can reset it quickly without contacting support in most cases. Option 1 — Reset via the Login Page Go to your cPanel login page (e.g. yourdomain.com:2083 or cpanel.yourdomain.com) Click Reset Password Enter your cPanel username or the email…

How to Enable Two-Factor Authentication (2FA) on Your Account

Two-factor authentication (2FA) adds a second layer of protection to your account by requiring a time-based code from an authenticator app in addition to your password. This guide walks through enabling 2FA from your account portal. Step 1: Open Security Settings From your my.jolt.co.uk account dashboard, open the account menu…

Identifying and troubleshooting account lockout notifications

Account lockouts can be confusing, especially when you receive a notification but don’t know which system triggered it. This guide helps you identify the source of a lockout, review the relevant logs, and gather the right information before contacting support. 1. Common Sources of Account Lockouts 1.1 WordPress Security Plugins…

Portal Login Credentials & Account Access Recovery

This article explains how your portal login works, which email address is used as your username, and what to do if you’ve lost or forgotten your credentials. It also clarifies the difference between portal access and hosting control panel access, and when to contact support for help. Portal Username: Which…

Managing Client Portal User Permissions

Your client portal supports multiple users under a single account. This means you can invite colleagues, team members, or contractors to access your account with their own login, without sharing your password. Each person can be given exactly the right level of access for their role, and that access can…