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If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
1. Firstly, login to your mailbox using Webmail. In most cases typing your domain name followed by “/webmail” ( e.g. https://example.com/webmail OR https://webmail.example.com) will take you right to your login screen. Alternatively, you can access Webmail directly from cPanel. We have a guide on how to access cPanel here: www.jolt.co.uk/kb/help/how-to-login-to-cpanel/ 2. Login to your mailbox…
This guide will show you how to change an email password using cPanel. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you can gain access to your control panel. If you have lost…
What’s changing? From January 2026, Google are removing support in Gmail for: “Check mail from other accounts” (POP fetching) – the feature that pulled mail from another mailbox into your Gmail inbox. Gmailify – the feature that applied Gmail spam filtering and inbox features to a third-party mailbox. This mainly…
Softaculous provides a Clone feature that allows you to duplicate an existing website installation. This is especially useful for: Creating a staging environment to test updates or new features. Moving a site from one folder or domain to another. Safely experimenting without affecting your live site. Cloning ensures the original…
Softaculous is a popular auto‑installer integrated into hosting control panels such as cPanel, DirectAdmin, and Plesk. It allows you to install WordPress quickly without needing to manually upload files or configure databases. This guide explains the step‑by‑step process to install WordPress using Softaculous in cPanel. How to Install WordPress: 1.…
What is WP Toolkit? WordPress Manager (also known as WP Toolkit) is a management interface in cPanel that makes installing, configuring, and managing WordPress websites quick and easy – all from one dashboard. Installing WordPress with WP Toolkit Option 1: Via cPanel Sidebar Log in to cPanel Look for “WordPress…
There’s various different ways to access/edit your files on your hosting, such SSH, FTP or simply using the File Manager in the hosting control panel. This guide will show you how to setup an FTP account to access your hosting. 1. Login to your cPanel account. When you first set up…
SSH (Secure Shell) keys provide a secure way to access your server’s terminal without using passwords. Instead of typing a password each time, you authenticate with a cryptographic key pair. This improves security and convenience, especially for developers and administrators managing hosting environments. This guide explains: What SSH keys are…
As a Reseller, you will be given access to a WHM account which provides various tools for managing the hosting of your clients such as creating new cPanel accounts via WHM > Create a New Account, as well as listing any created accounts via WHM > List Accounts so you can find/access specific accounts all…