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WordPress login via JCP shows a critical error

If you’re using JCP’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that JCP is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…

Creating a subdomain in JCP

Subdomains (e.g. staging.yourdomain.com) are treated as independent sites in JCP and to create a subdomain, simply head to Sites, click Add a Site at the top-right and then select the Subdomain option. Enter the first part of the domain (e.g. staging) in the first field and select the parent domain…

Email settings for cPanel-based hosting

In almost all cases, we recommend using the account type of Other/IMAP when adding an email account to your PC, Mac or phone/tablet. If you’re having trouble sending/receiving, please double check that your settings align with the below. Incoming settings Replace yourdomain.com with your actual domain, or email address. IMAP…

Website email notifications not working

Description Your SMTP plugin or app integrates with a third-party SMTP or transactional email service such as Mailgun, SendGrid, Brevo, Mandrill or AWS SES and it can’t send emails. You may see errors such as: Could not open a socket to the SMTP server Connection timed out Failed to connect…

Logging into the Jolt Control Panel

You can access the Jolt Control Panel through your Jolt account at my.jolt.co.uk. Login to your Jolt account via my.jolt.co.uk Click Jolt Control Panel in the main menu Once logged in, you will be able to manage your sites, databases and servers.

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