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SSH Root Access on Managed Servers

For security, SSH root login on Jolt Managed servers (cPanel and Plesk) is configured with PermitRootLogin prohibit-password. This means the root account can only log in using an SSH public key — root login with a password is refused, even if the password is correct. Customer-level SSH accounts (cPanel users,…

How to Restore a Website with JetBackup

Something’s gone wrong with your website and you need to roll it back. Before you restore everything, it’s worth taking a moment to work out what actually broke — restoring only what’s needed is faster, less disruptive, and means you don’t lose changes that weren’t part of the problem. This…

JetBackup – Restoring or Downloading an Email Account

JetBackup keeps automatic backups of each email account on your hosting. You can restore a mailbox to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring an email account replaces the entire mailbox with the version from the backup you select. Any emails…

JetBackup – Restoring or Downloading a Full Account Backup

JetBackup maintains automatic backups of your hosting account, including files, databases, email accounts, cron jobs, DNS zones, and SSL certificates. You can restore any of these from a previous backup point, or download a copy to keep locally. This guide covers full account restores and downloads. If you only need…

JetBackup – Restoring or Downloading a Database Backup

JetBackup keeps automatic backups of each MySQL database on your hosting account. You can restore a database to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring a database will completely overwrite the existing database with the same name. Any changes made between…

JetBackup – Restoring or Downloading Files from a Home Directory

JetBackup keeps automatic backups of your entire home directory. Unlike a full account restore, the home directory option lets you select individual files and folders to restore — so you can recover a single deleted file or revert a specific directory without touching the rest of your account. ⚠️ WARNING:…