JetBackup – Restoring or Downloading a Database Backup

JetBackup keeps automatic backups of each MySQL database on your hosting account. You can restore a database to a previous state, or download a copy of the backup to keep locally.

⚠️ WARNING: Restoring a database will completely overwrite the existing database with the same name. Any changes made between the backup date and the time of restore will be lost. Before restoring, consider taking a manual backup of your current database via cPanel’s Backup tool so you can roll back if needed.

If you need to restore other parts of your account instead, see the guides for restoring a full account, home directory, or email account.

Accessing JetBackup

cPanel

Step 1. Log in to cPanel.

Step 2. Scroll to the Files section and click JetBackup, or use the search bar at the top of cPanel to find it.

Plesk

Step 1. Log in to Plesk.

Step 2. Click on your domain under Websites & Domains, then scroll to the Files & Databases section and click JetBackup 5.

Restoring a Database

Step 1. From the JetBackup dashboard, click the Databases icon under “Restore & Download.”

Step 2. You’ll see a list of your databases. Click on the database you want to restore. By default, JetBackup will select the most recent backup. If you need an earlier date, click Choose other backup and select the one you want.

Step 3. Click the Restore button.

Step 4. On the confirmation screen, click Restore Selected Items to start the restore.

Step 5. The restore job will be queued. Click the Queue button on the JetBackup dashboard to monitor progress. The job will show a status of Completed once the database has been restored.

Your website or application should pick up the restored database immediately. If you use any caching (object cache, page cache, etc.), you may want to clear it after the restore.

Downloading a Database Backup

The process is the same as restoring — select the database and backup date as described above, but click Download instead of Restore. Confirm with Download Selected Items, then check the Queue for progress. Once the job shows Completed, go to the Downloads tab to save the file to your local device.

👉 The download will be a compressed .sql.gz file that you can import via phpMyAdmin or the mysql command line if needed.

Monitoring Jobs and Notifications

All restore and download operations run as background jobs. You can check their progress at any time by clicking the Queue button on the JetBackup dashboard.

To receive email notifications when jobs complete, click the Settings icon on the JetBackup dashboard and enable notifications.