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WordPress White Screen of Death Troubleshooting Guide

The WordPress white screen of death (WSOD) is a common issue that can leave your website inaccessible. It’s often caused by plugin or theme conflicts, PHP errors, memory limits, or issues from recent updates. This guide will help you diagnose and resolve the issue efficiently. Common Causes Plugin or Theme…

Difference between WordPress.com and .org

Though they share the same name, WordPress.com and WordPress.org are quite different in terms of functionality, control, and purpose. Here’s a breakdown: WordPress.com Hosting: Fully hosted by WordPress. No need to purchase separate hosting. Ease of Use: Beginner-friendly with minimal setup required. Customization: Limited in terms of themes and plugins…

Calendar Syncing with cPanel Webmail (CalDAV)

cPanel’s webmail (Roundcube) support CalDAV for syncing calendar with external services such as Apple Calendar, or mobile devices. However, there are limitations when using Google Calendar. What Is CalDAV? CalDAV allows calendar apps to read and write events stored on a remote server. It enables: Two‑way syncing of events Access…

How to Issue/renew Let’s Encrypt SSL on Plesk

1. Log in to Plesk Access your Plesk control panel using the login details provided by your hosting provider. From the left‑hand menu, select Websites & Domains. 2. Open the Let’s Encrypt Extension Locate the domain you want to secure. Click SSL/TLS Certificates. If you see an existing Let’s Encrypt…

Will Restoring My Website Affect My Email?

Website files and database restore on cPanel reseller accounts can be done using Jetbackup or Acronis. Ideally restoring a website files and database type from backup will NOT impact emails or inboxes. Type of backup Restoration available with Jetbackup 5 Full Backups: Restoring a full backup will rollback entire account…

Identifying and troubleshooting account lockout notifications

Account lockouts can be confusing, especially when you receive a notification but don’t know which system triggered it. This guide helps you identify the source of a lockout, review the relevant logs, and gather the right information before contacting support. 1. Common Sources of Account Lockouts 1.1 WordPress Security Plugins…

How to View Full Email Headers to Troubleshoot Email Issues

Email headers contain detailed routing and authentication information that can help diagnose delivery delays, spam classification, spoofing attempts, and other mail flow problems. They include information such as: Sender and recipient servers Authentication results (SPF, DKIM, DMARC) Message ID and unique identifiers Spam‑filtering results Why Email Headers Matter Viewing full…

Third-party WordPress API integration returns 403 on a custom REST endpoint

Description A third-party integration may fail to connect to a WordPress REST API endpoint and return a 403 Forbidden response, even though the endpoint is available in a browser. This can happen when automated requests are blocked by server-side bot protection rather than by WordPress itself. Symptoms The affected service…

Portal Login Credentials & Account Access Recovery

This article explains how your portal login works, which email address is used as your username, and what to do if you’ve lost or forgotten your credentials. It also clarifies the difference between portal access and hosting control panel access, and when to contact support for help. Portal Username: Which…

cPanel AutoSSL Renewals After Experiencing Failure

AutoSSL runs automatically once every 24 hours on the server. During each run, it checks all domains on the account and attempts renewal if: The existing certificate is within days of expiry The domain resolves correctly to the hosting server The domain is publicly reachable DNS and nameservers are correctly…