JetBackup – Restoring or Downloading an Email Account

JetBackup keeps automatic backups of each email account on your hosting. You can restore a mailbox to a previous state, or download a copy of the backup to keep locally.

⚠️ WARNING: Restoring an email account replaces the entire mailbox with the version from the backup you select. Any emails received or changes made between the backup date and the time of restore will be lost. It is not possible to restore individual emails or folders — the restore is all-or-nothing for the selected account.

Please contact our support team if you need to restore email account and keep you recent emails.

If you need to restore other parts of your account instead, see the guides for restoring a full account, home directory, or database.

Accessing JetBackup

cPanel

Step 1. Log in to cPanel.

Step 2. Scroll to the Files section and click JetBackup, or use the search bar at the top of cPanel to find it.

Plesk

Step 1. Log in to Plesk.

Step 2. Click on your domain under Websites & Domains, then scroll to the Files & Databases section and click JetBackup 5.

Restoring an Email Account

Step 1. From the JetBackup dashboard, click the Email Accounts icon under “Restore & Download.”

Step 2. You’ll see a list of email accounts with their most recent backup date. Click the account you want to restore.

Step 3. By default, JetBackup will select the most recent backup. If you need to restore from an earlier date, click Choose other backup and select the date you want.

Step 4. Once you’ve confirmed the correct date, click the Restore button.

Step 5. On the confirmation screen, click Restore Selected Items to start the restore.

Step 6. The restore job will be queued. Click the Queue button on the JetBackup dashboard to monitor progress. The job will show a status of Completed once the mailbox has been restored.

Downloading an Email Account Backup

The process is the same as restoring — select the account and backup date as described above, but click Download instead of Restore. Confirm with Download Selected Items, then check the Queue for progress. Once the job shows Completed, go to the Downloads tab to save the archive to your local device.

Monitoring Jobs and Notifications

All restore and download operations run as background jobs. You can check their progress at any time by clicking the Queue button on the JetBackup dashboard.

To receive email notifications when jobs complete, click the Settings icon on the JetBackup dashboard and enable notifications.