Ryan D | Jolt

Creating a wildcard redirect in JCP

You can use the asterisk / * symbol to create wildcard redirects in JCP, or use the Preferred domain feature. What is a wildcard redirect? A wildcard redirect preserves the page that was requested on the domain that the visitor is being redirected away from. For example, someone visiting domain.com/about…

Allowing remote MySQL access in JCP

If you need to allow remote connections to a MySQL database that’s based on one of your Jolt Control Panel servers, simply follow these steps: Enabling remote access on the database Login to JCP Navigate to Databases Edit the database you want to provide access too Toggle the Remote access…

JCP trusted IPs not working (401/403 or timeout errors)

If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…

I can’t access my JCP server or site – have I been blocked?

If you’ve recently been trying to login to SFTP or SSH and you suddenly can’t access your JCP server(s) or site(s), it’s possible your IP address has been blocked by our security. How to get your IP address unblocked If you suspect you have been blocked, simply login to your…

Import an existing Git repo in Jolt Control Panel

If you’ve recently migrated a site into JCP that was previously deployed using Git, you can easily import the Git configuration to continue using JCP’s Git features Login to Jolt Control Panel through your Jolt customer area (my.jolt.co.uk) Open the site’s settings via Site and then Settings Select the Git…

How to update your domain’s name servers

Name servers tell the internet which hosting provider is responsible for your domain. Updating them is typically required when you move your website or email to a new host. This guide walks you through updating your domain’s name servers via the client portal. Before you begin Make sure you have…

WordPress brute force attacks – do you need to worry?

Brute force attacks are one of the most common threats facing WordPress sites. If your WordPress security plugin has been flagging these attempts, you’re not alone — and the good news is that the risk is very manageable with the right precautions in place. What is a brute force attack?…

Enabling SSH for a cPanel account (reseller guide)

As a reseller, you can grant SSH (Secure Shell) access to cPanel accounts you manage through WHM. SSH allows account holders to connect to the server via a command-line interface — useful for tasks such as running scripts, managing files, and using developer tools. There are two methods available to…

How long does a domain take to be registered?

Most domain registrations are instant, but in some cases, they may need to be reviewed by the Jolt team, or additional information is required to complete the registration. Whilst the domain is being processed, the order or domain status will show as pending. If the domain is showing as active,…

WordPress stuck in maintenance

Description When WordPress performs an update — whether to the core software, a theme, or a plugin — it automatically creates a .maintenance file in the root of the WordPress installation. This puts the site into maintenance mode and displays a “Briefly unavailable for scheduled maintenance. Check back in a…