Ryan D | Jolt

Transferring a domain away from Jolt, or requesting your EPP code

👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from Jolt To transfer your domain away from Jolt simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…

Transferring a .uk domain away from Jolt

If you need to transfer a domain out of your Jolt account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via my.jolt.co.uk Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…

Website malware & what to do next

If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…

How to cancel your hosting service

At Jolt, you’re free to come & go as you please and it’s straight forward to request a cancellation through your Jolt account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…

How to see your service’s renewal date & price

If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your Jolt customer portal. Login to your Jolt account via my.jolt.co.uk Select Services from the top menu You will see a table of your services, including the product…

JCP‘s WordPress Dashboard Protection feature

If you would like to strengthen your WordPress site’s security, JCP’s WordPress Dashboard Protection feature restricts access to the WordPress administrative dashboard (or wp-admin) by IP address. The protection still allows normal users to login, such as customers of a WooCommerce installation or members of a MemberPress installation, but they…

Password protecting a site in JCP

If you need to password protect one of your sites (e.g. a staging or development site) that’s hosted on our Jolt Control Panel, simply follow these steps: Login to your Jolt Control Panel Navigate to Sites and click on the site (or the settings cog) you wish to protect Select…

Creating an email account in cPanel

Creating a custom email address for your domain (e.g., info@yourdomain.com) is easy with cPanel. This guide will show you how to create an email address using cPanel and you can start sending professional emails. Steps for creating an Email account: 1. Log in to Your cPanel Account Use the hosting…

Using Jolt Control Panel‘s Sentry security feature

What is Sentry? Sentry is a Jolt Control Panel security feature that helps defend against Denial of Service attacks, unwanted crawling by bots or malicious behaviour (e.g. spamming, carding, fraudulent orders, vulnerability scanning). Sentry detects potentially unwanted automated activity by checking the behaviour of the visitor’s browser. If you are…

How to update your Jolt account email address

Your customer account email address is used to login to your Jolt portal at my.jolt.co.uk. You’ll primarily use this account to order services, pay bills and access your ticket history. If you need to update the email address associated with your account, there are two profiles that need changing: Account…