Thelma R | Jolt

Creating an Out of Office auto response in cPanel

When you’re away from your inbox whether for vacation, holidays, or business travel, setting up an out-of-office autoresponse ensures that anyone who contacts you knows when to expect a reply and who to reach in your absence. What Is an Autoresponder? An autoresponder is an automatic email reply that informs…

How to Fix “Error Establishing a Database Connection” in WordPress

If you visit your WordPress site and see a blank white screen displaying “Error establishing a database connection”, don’t panic! This is one of the most common errors in WordPress, and it usually means WordPress has lost communication with the database where all your posts, pages, and settings are stored.…

How to Reset a Lost cPanel Password

If you’ve lost or forgotten your cPanel password, don’t worry — you can reset it quickly without contacting support in most cases. Option 1 — Reset via the Login Page Go to your cPanel login page (e.g. yourdomain.com:2083 or cpanel.yourdomain.com) Click Reset Password Enter your cPanel username or the email…

How to Fix WordPress Critical Errors After a PHP Upgrade

Upgrading your site’s PHP version (for example, moving from PHP 7.4 to PHP 8.x) is essential for security and speed. However, it’s not uncommon to hit a snag immediately after an upgrade, such as seeing the dreaded message: “There has been a critical error on this website. Please check your…

Understanding Mailbox Quotas vs. Account Disk Limits in cPanel

A common point of confusion when setting up email accounts in cPanel is the difference between an individual Mailbox Quota and your overall Account Disk Limit. If you’ve set a mailbox to “Unlimited”, you might wonder why you suddenly receive storage warnings or why your emails stop arriving. This guide…

How to Issue a Free SSL Certificate in cPanel (New Method)

Having a secure website isn’t just a nice-to-have anymore—it’s a must! A free SSL certificate ensures your visitors’ data stays safe, builds trust, and keeps Google happy. If you’ve looked for the old “AutoSSL or SSL/TLS Status” button recently and noticed it’s missing, don’t worry! cPanel updated its look. Issuing…

Checking Disk Usage in Plesk

If your hosting account is running low on disk space, Plesk makes it easy to identify what’s using your storage. This guide walks you through how to find and review your disk usage. Checking Your Disk Usage Log in to your Plesk control panel Go to Websites & Domains and…

cPanel Email Forwarders and Hotmail / Outlook.com – Troubleshooting Guide

Emails forwarded from cPanel to Hotmail or Outlook.com addresses can arrive inconsistently or not at all — particularly automated emails like OTPs and access codes. This is a known issue with several possible causes. Why Does This Happen? SPF alignment breaks on forwarding — when your hosting server re-sends a…

Site Isolation and CloudLinux / CageFS

Overview Our shared and reseller hosting servers use CloudLinux with CageFS to isolate hosting accounts from one another. This improves both security and stability for all customers on the server. What Is CloudLinux? CloudLinux is a specialised operating system for shared hosting. It enforces per-account resource limits (CPU, memory, I/O)…

Media Library Upload Errors in WordPress – PHP Settings Troubleshooting

Overview When uploading files to the WordPress Media Library, you may encounter errors such as: “Unexpected response from the server””HTTP error””The uploaded file exceeds the upload_max_filesize directive”Upload progress bar stalling or timing out These errors are most commonly caused by PHP configuration limits on the server. This guide will help…