Thelma R | Jolt

Thunderbird Certificate Warning on Shared cPanel Hosting

Overview When setting up an email account in Thunderbird on shared cPanel hosting, you may see a warning such as: “The certificate is not trusted because it is self-signed””The certificate is only valid for hosting06.layerip.com””Unable to verify the identity of the server” This is a common and expected behavior on…

WordPress Plugin Update “Could Not Copy File” Error on Reseller Hosting

WordPress Plugin Update “Could Not Copy File” Error on Reseller Hosting Overview When updating WordPress plugins on reseller hosting, you may encounter an error such as: “Could not copy file””Update failed: Could not copy file.” This is a file permissions or ownership issue on the server and requires engineer assistance…

Domain Registration Corrections and Renaming Limitations

Overview If you’ve registered a domain with a spelling mistake or typo, unfortunately it is not possible to rename or modify a domain name once it has been registered. This is a technical limitation at the registrar level and applies to all domain registrars worldwide. Why Domain Names Cannot Be…

PHP Per-Domain Settings on cPanel Reseller Accounts

Overview If you manage multiple domains or subdomains on a cPanel reseller account, you may need to run different domains on different versions of PHP. This is possible through a feature called MultiPHP Manager, which allows PHP versions to be set on a per-domain basis. What Are PHP Per-Domain Settings?…

Setting Up Redirects in JCP

JCP managed servers use the nginx web server which doesn’t natively support .htaccess files. However, you can easily create page and domain redirects directly from the Jolt Control Panel. How to Create a Redirect Log in to your Jolt Control Panel Navigate to Sites and select the relevant domain In…

Managing Redirects on Nginx-Hosted Domains

Need to redirect some specific URLs while also catching all other traffic with a wildcard redirect? Nginx works differently than Apache, and you may need server-level configuration to do both. The Difference On Apache, you’d use .htaccess files. On Nginx, redirects are managed in the server configuration file. This matters…

Accessing WHM for Your Reseller Account

Need to log into WHM but don’t have the URL? It’s simple—just use your server hostname or domain with port 2087. The WHM Login URL Use one of these formats: https://[server-hostname]:2087 https://[your-domain]:2087 Replace the brackets with your actual server hostname or domain name. Example: https://myserver.hosting.com:2087 https://myreseller.co.uk:2087 Don’t Know Your Hostname?…

Dealing With Spam Comments on a WordPress Website

Your WordPress site received a suspicious comment with weird links or promotional content. Don’t worry—this is spam targeting your comments section, not a sign your site is compromised. What’s Happening Spammers submit comments through your WordPress comments form hoping: You’ll approve it and they get a link from your site…

Google Workspace Domain Verification Not Working

You added the Google Workspace verification record to your DNS, but verification keeps failing. The issue is usually a typo in the DNS record or your domain pointing to the wrong nameservers. What’s Happening Google needs to find a specific TXT record in your DNS to verify you own the…

Checking Nameserver Updates and DNS Propagation

You updated your domain’s nameservers but it still looks like the old ones are active. Don’t panic—this is usually just DNS caching. Here’s how to verify the update actually went through. What’s Happening When you change nameservers, the update doesn’t appear instantly everywhere. Your local device and network might still…