Thelma R | Jolt

Website Shows Directory Listing After Removing a Domain Forward

You removed a domain forward and now instead of your website, you see a folder listing (“Index of /”). Your site files are there—they’re just not being found. Here’s why and how to fix it. What’s Happening When you had a domain forward or 301 redirect active, the domain was…

How to Delete Email Accounts While Preserving Important Emails

Need to delete some email accounts but keep others? Before you delete anything, you need to save the messages you want to keep. Here’s how to do it safely. The Important Thing to Know Deleting an email account deletes everything in it. Once you remove a mailbox, all messages stored…

Resolving HTTP 500 Errors After Plugin Updates

You updated a WordPress plugin and now your site shows a 500 error. The issue is usually a compatibility problem between the new plugin and an outdated WordPress installation. Here’s how to fix it. What’s Happening When you update plugins, they sometimes require a newer version of WordPress to work…

Large Error Log Files Consuming Your Disk Space

Your hosting account suddenly shows massive disk usage, but you can’t find what’s taking up the space. The culprit? A bloated error log file hiding in your site’s root directory. What’s Happening Websites generate error logs to record problems—PHP errors, plugin issues, theme conflicts, etc. Normally these files stay small.…

Enabling AutoSSL for a Domain on a Reseller Account

Your domain isn’t showing an SSL certificate? If you’re on a reseller account, AutoSSL can issue and install one automatically. Here’s how to get it set up. What’s Happening Without an active SSL certificate, your domain won’t work over HTTPS. Visitors will see browser security warnings or the connection will…

Understanding Your MX Records

Your hosting control panel shows three default MX records with priorities 10, 20, and 30. The first two may point to one mail server, but the third points to a different domain. It looks like a typo, but it’s intentional and correct. Why It’s Different Mail servers use these records…

Resolving Stuck MySQL Processes Slowing Down Your Server

Your website suddenly feels sluggish or won’t load properly? A long-running MySQL process might be stuck in the background. Here’s how to spot it and fix it. 👉 The following guide is primarily aimed at cloud or dedicated server customers. If you’re on a shared or managed hosting service and…

Email Too Large? Here’s Why It Bounced

Tried to send an email with attachments but it got rejected? The recipient’s mail server probably has a size limit. Here’s how to fix it and send it again. What’s Happening Some mail servers won’t accept messages above a certain size limit. If your email includes large attachments or high-resolution…

How to Request DNS Changes

Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…

Recognizing Phishing Emails Impersonating Your Host—How to Spot Them

Scammers send fake emails that look like they’re from your host, webmail, or support team. They’re designed to scare you into clicking a link or handing over your password. Here’s how to spot them and stay safe. What You’re Dealing With You may get an email claiming your mailbox or…