Steve N | Jolt

Shared Mailboxes Explained (Microsoft 365)

Setting up and managing shared email addresses like info@ and accounts@ What Is a Shared Mailbox? A shared mailbox is an email address that multiple people can read and send from, without needing a separate username and password. Common examples are info@yourcompany.com, sales@yourcompany.com, or accounts@yourcompany.com. The best part: shared mailboxes…

Managing Licences Without Overspending (Microsoft 365)

Why Licence Management Matters Every active user in Microsoft 365 needs a licence assigned to them. Licences are what you pay for each month, so unused licences are wasted money. Equally, if you run out, new starters cannot be set up until you buy more. For a small business, even…

Setting an Out of Office on Behalf of Someone Else (Microsoft 365)

Managing automatic replies when a team member is unavailable When Would You Need to Do This? There are several situations where you might need to set an automatic out-of-office reply on someone else’s mailbox: they are off sick and did not have time to set one, they have left the…

Creating and Managing Teams and Groups

Teams, Groups, and SharePoint Sites: What Is What? Microsoft 365 can be confusing because creating a Team in Microsoft Teams also creates a Microsoft 365 Group and a SharePoint site behind the scenes. They are all connected. In simple terms: a Microsoft 365 Group is the membership list, a Team…

Recovering Deleted Emails, Files, and Accounts (Microsoft 365)

How to get back things that have been accidentally deleted Do Not Panic Almost everything in Microsoft 365 can be recovered if you act quickly enough. Microsoft builds in safety nets at every level, from emails to files to entire user accounts. This guide covers the main recovery scenarios you…

Microsoft 365 Security Basics

What Is Already Protecting You? Spam and malware filtering: Microsoft scans every incoming email for spam, phishing attempts, and malicious attachments. Most threats are caught before they reach your inbox. Data encryption: Your emails and files are encrypted both when they are being sent and when they are stored. This…

How to login to Plesk

You can easily login to Plesk through your Jolt account. Logging into Plesk through your Jolt customer account When logging in through your account, you don’t need to know your cPanel username or password. Login to your Jolt customer account at my.jolt.co.uk Select Services Click on the service you wish…

How to Change a Mailbox Password in Plesk

This guide explains how to change the password for a mailbox in Plesk. Whether you have forgotten your current password or simply want to update it, the process takes just a few steps. If you are struggling to access your Plesk control panel, please contact support and we will be…

Add a file to your website

Sometimes you may need to add a document to your website. This is where the File Manager in cPanel can help with managing/editing and uploading files. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you…

How to Add a DNS A Record for a Subdomain

When you set up a subdomain – such as clone.yourdomain.com or staging.yourdomain.com for example, you need to create a DNS A record to point it to the correct server. This guide explains what an A record is and how to add one. What is a DNS A Record? A DNS…